How do I access a Service?

Modified on Mon, 10 Jun, 2024 at 4:57 PM

Provided you have been added as a user for the service, the service tile will display on your home page after signing in to the portal.

Name	Host	Duration	Description
_x_w	rsmukdigitalproducts.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	rsmukdigitalproducts.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	rsmukdigitalproducts.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	rsmukdigitalproducts.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	rsmukdigitalproducts.freshdesk.com	2 months	Used for user authentication.
wf_order	rsmukdigitalproducts.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	rsmukdigitalproducts.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	rsmukdigitalproducts.freshdesk.com	Session	Denotes which filter is applied for the tickets list.